Last updated:4 December 2023

Our offices run by appointment only and have always done so for the following reasons:

1. Pre-existing meetings: some days we have back-to-back meetings and/or team training and we are unable to assist with pop-in or impromptu meetings. So, if someone has a quick question etc, we would rather be prepared, ready, and onsite at the set time to deal with anything in an organised manner.
2. Efficiency: in the past, we often had cases where we needed a quick signature or a response from a client and we had no idea they were popping in to drop something off and we missed the opportunity to attend to both matters at once.
3. Covid-19 pandemic: whilst we have always worked on an appointment-only basis, it meant during the height of the restrictions we were still able to keep our office open as we were aware of and could control the number of people in the office at all times. Even though this is no longer a requirement, we know through our calendar system who attended our office on any given day.
4. Office closures: we have had some unexpected office closures over the last few years for several different reasons including noisy building renovations and unscheduled power blackouts.  We were then able to contact anyone planning to come in to let them know we would need to make alternate arrangements, saving a wasted trip.

So, please always call, SMS, or email us before coming in to see us - our contact details for making appointments may be found here.  If there is anything urgent, please send us an SMS at +61 412 92 18 13.