We all deal with clients (internal and external) in every field of business.  We came across this great article on 10 client communication tips to improve your business.

Here is our summary of these:

1. Know: your client
2. Set: the right expectations
3. Use: the right communication channels
4. Have: a crisis plan ready
5. Ensure: transparency
6. Show: empathy
7. Be: flexible
8. Always: be respectful
9. Understand: the context 
10. Acknowledge: feedback

Just 2 questions:

• - Which of these are you doing well?  
• - Which could you improve on?